Pen Pack

Shipping Information

Please note that our shipping quotes are for UK mainland only. All deliveries are delivered to your door, ground floor only. We unfortunately, do not deliver into buildings. 

We do not typically deliver outside of the UK mainland.  For delivery quotes outside the UK, please visit our contact us page and submit an enquiry form. Alternatively you can call us on 0121-439-3931 to discuss your order and delivery requests.

Used Furniture Policies

Returns policy - 14 day no hassle returns... Item does not suit your requirements? Arrived damaged? Contact us within 14 days to return the item

We check all of our furniture thoroughly before resale. Used office furniture may typically come with signs of wear and tear. Any larger areas of wear and tear will be listed. With this in mind, we can only accept returns for items damaged in transit or incorrect items.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Requests

To start a return, you can contact us at 0121-439-3931. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping Refund

Please note that shipping/delivery costs are non-refundable. 

You can always contact us for any return question at 0121-439-3931.